Terms & Conditions

Last updated: 20 August 2026 | Applies to: www.anthropos.co.za and related Anthropos digital services

Strategy & Consulting Engagements

These terms apply to bespoke brand strategy, consulting, facilitation and workshop engagements delivered by Anthropos under a signed proposal.

Fees

All fees quoted exclude VAT.
All fees quoted exclude travel, subsistence, accommodation, venue hire, and the reproduction or printing of facilitation material, as well as courier fees, sundry expenses and any unforeseen third-party costs. None of these will be incurred without your prior approval.
Costs are subject to change if the scope or requirements of an engagement change after the proposal is issued.

Every proposal quote is valid for 20 days from its date of issue. After that, we reserve the right to re-cost the engagement.

Payment Terms

Each phase of an engagement is invoiced in two instalments: 50% on commencement of that phase, and the remaining 50% on its satisfactory conclusion.

Cancellation

Cancelling a signed engagement earlier than two weeks before its agreed commencement date incurs a fee of 25% of the proposal price.
Cancelling a signed engagement within two weeks of its agreed commencement date incurs a fee of 50% of the proposal price.
All cancellations or postponements must be confirmed in writing.

General

Confidentiality — Anthropos will honour your organisation's confidentiality requirements, recorded in a separate non-disclosure agreement where one is required.
Scheduling — project timelines automatically exclude South African public holidays.
Non-solicitation — for the duration of an engagement, and for six months after it ends, you agree not to offer employment to, or employ, any Anthropos team member who worked on your project. Should you recruit a team member within this period, a recruitment fee of 40% of that
person's annual salary becomes payable to Anthropos.

Digital Products & Programmes (Anthropos Brand Navigator™)

These terms apply when you purchase a digital product, online programme, resource or subscription made available by Anthropos through our website, including products offered under the Anthropos Brand Navigator™.

1. Who You're Contracting With

Anthropos Brand Strategy, registration number [insert company registration number], trading as Anthropos, with its principal place of business in Cape Town, South Africa ("Anthropos", "we", "us"). General contact: magda@anthropos.co.za.

2. What You're Buying

Each digital product or programme page describes what's included — its format (for example, video modules, a downloadable workbook, or portal access), what it covers, and how long you'll have access to it. That description forms part of these terms.

3. Price and Payment

All prices are shown in South African Rand and include VAT where applicable. Payments are processed securely by Yoco (Pty) Ltd, a licensed South African payment service provider. We do not see or store your full card details — Yoco's own terms and security practices govern the payment step itself. Your order is confirmed only once payment has been successfully processed.

4. Access and Delivery

Once payment is confirmed, you'll receive electronic access to your digital product or programme — normally immediately, and always within 24 hours. Keeping your login details secure, and not sharing access with anyone who hasn't purchased it, is your responsibility.

5. Your Right to Cancel (Cooling-Off Period)

Under South African law (the Electronic Communications and Transactions Act), you generally have 7 days from your purchase to cancel an online transaction and receive a full refund, with no cancellation fee. For digital products, this right ends once you've accessed, downloaded or started the programme content — consistent with the law's existing exclusions for services begun with your consent, and for recordings or software once opened.

In practice: if you haven't opened the material yet, tell us within 7 days of purchase and we'll refund you in full. Once you've started, the purchase is final except as set out in section 6.

6. Refunds Outside the Cooling-Off Period

Beyond the cooling-off period, we don't offer refunds for a change of mind. If a product is faulty — for example, a broken download link, a corrupted file, or content materially different from what was described — contact us and we'll fix the issue or provide a full refund, in line with your rights under the Consumer Protection Act.

7. Licence to Use What You Buy

Buying a digital product gives you a personal, non-exclusive, non-transferable licence to use it for your own individual or business purposes. You may not resell, redistribute, publicly share or reproduce it for others, or use our material to build a competing product or to train an AI system. Anthropos retains all intellectual property, copyright and trademark rights in its digital products, including the Anthropos Brand Navigator™ name and methodology. We may suspend or end your access, without refund, if we reasonably believe these terms have been breached.

8. No Guarantee of Outcomes

Our digital products and programmes provide strategic guidance and educational content. They are not a substitute for independent legal, financial, tax or other professional advice specific to your circumstances, and your results will depend on how you apply what you learn. We don't guarantee specific business outcomes.

9. Liability

To the extent permitted by law, our liability for any claim relating to a digital product is limited to the amount you paid for that product, and we're not liable for indirect or consequential loss. Nothing in these terms limits any liability that cannot lawfully be excluded under the Consumer Protection Act.

10. Updates to Programme Content

We may improve or update digital programme content over time. Where you have ongoing or time-limited access, you'll receive the current version of the material during your access period.

11. Changes to These Terms

We may update these terms as our digital products evolve. The version in place at the time of your purchase applies to that purchase.

12. Governing Law and Complaints

These terms are governed by the laws of South Africa. If you have a complaint, contact us first at magda@anthropos.co.za. Unresolved consumer complaints may be referred to South Africa's National Consumer Commission.